Orders & Shipping
At Forgedrigs , we are committed to providing a smooth and efficient ordering and shipping experience for all our customers. Whether you’re purchasing a custom-built PC, components, or office supplies, we ensure that your order is processed quickly and delivered safely to your doorstep. Below is an overview of our ordering and shipping policies to help you understand how we handle your purchases.
Placing an Order
- Easy Ordering Process: Simply browse our wide selection of products, add your desired items to the cart, and proceed to checkout. You can choose between custom PC builds, pre-built PCs, components, and office supplies.
- Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase, including order number, item descriptions, and total cost.
- Order Modifications: If you need to make changes to your order after it has been placed, please contact us immediately at support@forgedrigs.co.uk or call +44 7555 707 717. We will do our best to accommodate your request if the order has not yet been processed for shipping.
Shipping Information
- Processing Time: Orders are typically processed within 1-3 business days. Custom PC builds may require additional time depending on the complexity of the configuration.
- Shipping Options: We offer several shipping options to suit your needs, including standard, expedited, and express shipping. Shipping times and costs vary depending on your location and the shipping method chosen at checkout.
- Free Shipping: We provide free standard shipping on orders above a certain amount. The eligibility for free shipping will be displayed at checkout.
- International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
- Tracking Your Order: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery.
Shipping Policies
- Delivery Timeframes: Delivery times are estimated based on the shipping method selected and the destination. While we strive to deliver within the estimated timeframe, delays can occasionally occur due to unforeseen circumstances such as weather conditions or carrier delays.
- Shipping Address: Please ensure that your shipping address is accurate at the time of checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
- Lost or Damaged Items: If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery. We will work with the shipping carrier to resolve the issue and provide a replacement or refund as needed.
Order Status and Support
You can check the status of your order by logging into your account on our website. If you have any questions or need assistance with your order, please reach out to our customer service team at support@forgedrigs.co.uk or call us at +44 7555 707 717. We are here to help!
Returns and Exchanges
For information on returning or exchanging a product, please refer to our Returns & Exchange Policy.
Thank you for choosing Forgedrigs. We appreciate your business and are dedicated to providing you with a seamless shopping experience.